So I discovered today that my earlier efforts to rid myself of cellular telephone service were in vain. How could this be, you might ask? Simple: AT&T; didn’t actually cancel my account when I asked them to. They said “Sure, we’ll cancel your account” over the phone, but never actually closed it in the computer, so I still got billed for a month and a half of service. Strange to say the least, especially since the (very nice) customer service rep. I spoke with on the phone this afternoon said the notes in my account indicated that I wished (on Sept. 12) to close the account. Bizarre.

[They’re doing the right thing, by the way, and crediting my account for the time, as well as actually cancelling service this time. They were very nice about the whole thing, so don’t mistake this for a rant against AT&T;, who I more or less liked for the time I was with them].

posted October 29, 2002 – 2:57 pm
Old News
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